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FortiClient SSL VPN Stuck at 98% on Windows 10 then Immediately Disconnects


Recently most of the users are face that FortiClient VPN reach to 98% and sudden disconnecting. This issue is not solve even after the restart.


This happened due to recent Windows update and there is only one solution to fixed it.


Once you reinstall the FortiClient SSL VPN software this issue can be fixed. Unless it dint worked and you can't connect to the VPN.

How to Install a Software as an Administrative Privilege? - Quick Assist

 

If you have the remote privilege you cannot pass the administrative credentials to users windows unless user login as the administrator user account.

But there is one method to do it specially when you have to install the software in user's computer.

Please follow the my previous blog post to remote connect to the user computer.

How to use the Quick Assist

After that, 

  • Shift+Right Click on the software
  • Select “Run as different user

  • Give the Administrative credential as below and install it.

If the additional windows appeared in the users windows to approve it, please aske user to approve it.



How to use the Quick Assist

 

Please follow the below steps.

  • Open Quick Assist tool.
  • Click on “Assist another person
  • Sign in with your password.
  • Give the security code to user.
  • User need to enter that code in “Code from assistant” & click on “Share screen

  • Select “Take full control” and click on “Continue
  • User need to click on “Allow

If the above task are done, you can see the users windows as the follows.


Complete Guide of FortiClient EMS

 


FortiClient EMS is paid version with more features to control your endpoint devices of your organization. There has several features and here I mentioned the basic explanation of each and every features.

  • Zero Trust Telemetry
This show us the your endpoint device is connect to the FortiEMS server and it is always connected and cannot disconnect without the pin code provide by the System Administrator. This is always connected either you use the personal internet source or organizational internet source. 


  • Remote Access
This is the normal VPN connected tab and you can use your login credential to login your organizational access. 


  • Sandbox Detection
This feature always check you mail attachments and saved documents if the it has virus or not. This is upload your document to there server and check it and redownload to your endpoint device before you open it or saved it.

This might be increase of data usage in your internet package and it is slower your computer performance. 


  • Web Filter
This is filtering your web access either you connected to the organizational internet source or personal internet source. And it is monitor all your internet activity through the organizational server and there are no any privacy and user have to be careful regarding that. 


  • Application Firewall
This is the firewall monitor the activity in your endpoint device.


  • Vulnerability Scan
This can be schedule to check the vulnerabilities in your endpoint device and it is faction as the virus guard. 

Administrator Privileges and Elevation (UAC) - AnyDesk


AnyDesk is provide the administration privileged and elevation when launch a program that prompts with "Do you want to allow this App to make changes to your device". 


When you have the a above windows click on the "Retry" button. Then will prompt the UAC window which you can provide the administration privileged.


If you provide the administration credentials correctly, will appear the windows application prompt window.

There is one way to make sure that you can appear the above UAC window using option menu at the AnyDesk menu bar.


Actions Menu with no option to request elevation, indicating AnyDesk to already be installed on the client PC. If not you have to click on the "Request elevation" to to install it and get the UAC prompt window.

How to setup a VPN through the FortiClient App from the Microsoft Store


If you doesn't have the Admin Right to install the FortiClient Software to your Windows 10 PC, There is a solution provide by FortiClient and the Microsoft Windows 10. Please follow the below instruction to create the VPN without admin rights.


  • Go to "Microsoft Store"
  • Search as "FortiClient" and Install it.
  • Now go to the Start -> Settings -> Network &Internet -> VPN
  • At the “VPN” tab click on the “Add a VPN connection
  • Select the "FortiClient" from the "VPN Provider" drop down box. (If you are not installed the FortiClient App, you can't show it from the drop down box)
  • Please provide the "Conection name" as your VPN name. 
  • Please provide the "Server name or address"
    • Please find the examples of "Server name or address"
  • Click on "Save" button.
  • Click on the "Connect" button and connect to the your VPN.

Your partner's desktop is no longer accessible - TeamViewer


Your partner's desktop is no longer accessible. Probably you used a program that requires additional permissions. Please wait until your partner has granted these permissions"


This is the common issue you faced when going to install the software or launch a program that prompts with "Do you want to allow this App to make changes to your device" in a domain environment or personal client PC with the user rights.

This issue can easily resolve when connecting as a Local Admin in to that PC. Please follow the below instruction to connect as the Local Admin in a remotely using the TeamViwer.

There is two part of settings to do at the client PC and the your PC.

Client PC Settings

  • Click on the "Extract" from the menu bar and select the "Options"
  • Click on the "Security" Tab.
  • At the " Rules for connections to this computer" Please choose "Allowed for administrators only" for "Windows logon" section.
  • After that click on the "OK" button and save the options.
Your PC Settings
  • Add the "Partner ID" and click on the "Connect"
  • Click on the "Advance" in the Authentication window.
  • Choose the "Windows" as the "Authentication" option.
  • Give "Administrator" as the "Windows username".
  • Give the Local Admin password as the "Windows password" and click on the "Log On" button.
If you follow the above instruction you can login as the Local Admin in the client PC on a client login. And you can control the client PC as a Local Admin.

However If you still face the above issue, there is an additional settings to do at the client PC.
  • Click on the "Extract" from the menu bar and select the "Options
  • At the "General" Tab Tick on "Start TeamViwer with windows".
  • At the "Security" Tab Please create your own Password at the "Personal Password" section
  • At the "Advance" Tab click on the "Show Advance Option" give the "Full Access" as the below mentioned.
  • After that click on the "OK" button and save the option.
If you created the personal password at the client PC, please make sure used to that password instead of the Local Admin login which above mentioned when you connecting to that PC use 

Please note that if you client PC is HP and if it has the HP Safe Guard software already installed this might be not working.