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» » » » » » » » » » Unable to logon to server: Your username or password may not be configured properly for this connection (-12) - FortiClient Error



If you get the error "Unable to logon to server: Your username or password may not be configured properly for this connection (-12)" likewise, there has a few things to check before you connect to the FortiClient in domain environment.


  • First of all please check the your login account is in the locked position or not. If it is locked, please contact your IT help-desk to unlock it.
  • If your login account is expired from the domain most probably get the above error. Therefor, Please contact your IT help-desk and extend the login account period.
  • If your organisation used the custom port number instead of the default, please add it as below.
    • Settings - > Edit the Selection Connection

    • Tick on the "Customize port" and add the port number

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